New Pipeline Website Enhances Packaging Inventory Management for Customers

A true packaging partnership should evolve with a customer’s changing needs. Following our commitment to top-tier quality and customer service, Pipeline Packaging is excited to announce the launch of our new packaging inventory management website. Available to all customers, the platform gives each account access to a real-time data analytics dashboard that provides current pricing, order history, and more. Read about the ways this new tool can streamline your operation.

Since being founded in 1988, Pipeline Packaging has kept its focus on customer satisfaction. Achieving this standard hinges on an attitude that embraces continuous improvement and innovation in every facet of our operation, from product offerings to value-added services to the customer experience. Following that spirit of ingenuity, we’re proud to announce the launch of a new website as our latest step in enhancing our packaging inventory management capabilities through real-time data analytics that will streamline your operation and packaging needs.

Real-time Data at Your Fingertips 

Whether it’s locating a specific plastic bottle with a particular neck threading or finding an alternative manufacturer at a more competitive price, the team at Pipeline has a proven track record of making the impossible possible – all within a reasonable timeframe. Part of our unique dexterity as a packaging company lies in our distributor’s advantage which allows us to leverage buying power and manage a vast network of global supply chain connections. 

Incorporating innovative and accessible technologies then opens the door to even more opportunities for large and small customers alike. With Pipeline’s new packaging inventory management capabilities, customers will now have the ability to view live data regarding their packaging orders.

Pipeline Customer Service Manager Wendy Moneypenny shared some of the features available through the new website, including data dashboards individualized to each customer.

“These dashboards give customers more personalized information about their specific accounts,” she said. “Those who register through the website will be able to view the current price list of their packaging components and review invoice history from present day through the previous two years.” 

Though the real-time data dashboard expands a customer’s ability to view valuable data, it also demonstrates careful attention to any privacy concerns. 

“You can manage who sees what information through the dashboard,” said Moneypenny. “We have built-in security and permission settings that can be customized according to different locations. These details give customers peace of mind about their specific account information while taking advantage of the feature.”

The data dashboard represents the first of several packaging inventory management innovations set to become available through the new website over the next year. Your dedicated customer service representative can assist you in learning more about your specific dashboard as well as provide updates as more features become available through the site. 

A Platform Designed for Customer Success

Implementing a website that will enable customer success takes careful research. For Pipeline Packaging, this project has been several years in the making, including a thorough evaluation of various platforms alongside our industry knowledge of specific packaging needs across different industries. 

Larry Sage, director of information technology at Pipeline Packaging parent company Cleveland Steel Container, elaborated on what factors led Pipeline to deliver a more innovative and interactive experience for customers. 

“Developing a new website and real-time dashboard has been a goal at Pipeline for a long time,” said Sage. “Incorporating forward-thinking technologies inherently creates a richer customer experience as we seamlessly integrate phone calls, online offerings, data analytics, and other touchpoints through a comprehensive partnership.”

Sage played an instrumental role in investigating potential website platforms that could pave the way for additional innovations without disrupting the efficiencies in Pipeline’s current internal systems.

“As we vetted different vendors, we kept our focus on platforms engineered to streamline B2B relationships,” he said. “After selecting our website partner, we started the process of migrating content and building our first phase of innovative tools like the data dashboard and live pricing list.”

Once these features were complete, Pipeline needed to facilitate one last measure before allowing the site to go live: quality assurance.

“Before launch, the website and customer portal were beta tested by a comprehensive survey of customers ranging from large-scale corporations to small businesses,” said Sage. “Feedback, especially from those who the system is meant to benefit, was paramount in preparing it for universal use.”

Whether creating a packaging inventory management strategy or developing accessible interfaces, Pipeline always strives to uphold a white-glove quality standard that exceeds the specifics, regulatory requirements, and support standards of our customer base. 

“We welcome all recommendations, requests, and feedback so we can offer a top-notch customer experience,” said Sage. “Our cross-departmental team is dedicated to its continuous improvement so this tool can provide the best opportunity for growth for every single customer.”

Register Your myPipeline Packaging Inventory Management Account Today 

Ready to view your own personal packaging dashboard? Existing customers can register for their myPipeline Packaging inventory management account directly from the site by clicking the “register” button or contacting their designated sales or customer service representative. Once initiated, a live, comprehensive dashboard will be available in the blink of an eye.

“This feature, as well as upcoming additions, is designed to augment and enrich our packing partnerships,” said Sage. “We are open to trying different things, offering unique data points, or other supply chain metrics our customers would like to see.”

Sage encourages Pipeline customers to provide recommendations for the new website that will make their day-to-day operations more efficient and effective.

Discover the difference of packaging services powered by innovation. With Pipeline, you can trust a comprehensive partner that evolves with your specific needs. Contact us today to learn more about our packaging inventory management accounts or other value-added services