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Shipping & Returns

Delivery dates and charges are estimated and subject to change depending on carrier availability and carrier charges at the time of shipment. Orders must be placed in full case quantities or subject to surcharge unless otherwise agreed in writing. Seller reserves the right to ship and invoice for a quantity which may vary up to 10% over or under the amount specified in the purchase order. Unless otherwise agreed, all shipments are “FOB Origin” (either a PPC warehouse or PPC’s supplier’s facility), and the Goods will be deemed to be delivered when loaded onto a carrier at Origin. Title to and risk of loss of the Goods pass to Buyer upon delivery. MISSING OR DAMAGED MERCHANDISE: PPC will make reasonable attempts to assure that when a package is shipped to the Buyer, it is wrapped to avoid damage during transit; however, there are circumstances that could cause damage to the shipment. If purchaser's goods arrive damaged, Buyer agrees not to refuse the shipment. If the shipment is refused by the Buyer, PPC will not assume responsibility for any credits, refunds, exchanges, or returns that may be due to Buyer or otherwise required hereunder.

Buyer must report missing or damaged merchandise immediately upon receipt, and no later than 30 days after receipt of delivery. For all deliveries, please inspect all merchandise before signing and immediately note specific details on the BOL. By signing the delivery receipt, you are confirming that you are accepting the shipment in good condition and with no missing items.

Freight Prepaid or Prepaid and Add: PPC uses a Third Party to arrange transportation on behalf of the Buyer. Should there be an issue, PPC will file a claim on the Buyer’s behalf. Any credit issued will be based on the freight carrier’s determination.

Freight Collect or Third Party: The Buyer is responsible for any damaged or missing merchandise shipped Freight Collect or Third Party. Claims for Freight Collect shipments are to be made directly with the customer’s chosen carrier for that shipment.

Pick-up orders require 24-hour advance notice.

Consistent with Title 49 of the Code of Federal Regulations, product and container compatibility is the sole responsibility of Buyer. PPC assumes no responsibility for testing procedures and makes no representations as to product and container compatibility upon sampling or sale. PPC makes no representation or warranty with respect to the compatibility of any Goods sold hereunder with the materials to be held or transported in such Goods. Buyer assumes sole responsibility with respect to the selection of Goods that are suitable and compatible to the material or product to be held or transported therein.

PPC warrants that the Goods will conform to agreed-upon specifications as of the date of delivery. If any of the Goods are alleged by Buyer not to conform to the agreed-upon specifications as of the delivery date, Buyer must promptly notify PPC in writing and provide such details, samples, photographs, and other supporting information that PPC may reasonably require to evaluate Buyer’s claim. Upon PPC’s determination that the Goods do not conform to the agreed-upon specifications, PPC shall, at its option, either replace the non-conforming Goods at PPC’s cost or issue a refund to Buyer of the amounts paid for such non-conforming Goods.

The parties hereto expressly agree that Buyer's sole and exclusive remedy and PPC’s sole obligation for any breach of the foregoing warranty shall be for PPC to replace or refund the amounts paid by Buyer for the non-conforming Goods. This exclusive remedy shall not be deemed to have failed of its essential purpose so long as PPC is willing and able to replace non-conforming Goods.

THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

PPC’s warranty does not extend to any losses or damages due to misuse, accident, abuse, neglect, normal wear and tear, unauthorized modification or alteration, use beyond rated capacity, or any other cause not the fault of PPC. No affirmation of PPC by words or action, other than as set forth in this Section 7, including without limitation, any technical advice or information regarding the Goods, whether given verbally, in writing, as test results, or otherwise, shall constitute a warranty, either expressed or implied. At PPC's request, Buyer will send, at Buyer's sole expense, any allegedly defective Goods to a location specified by PPC.

PPC’s warranty extends only to Buyer. Any claim relating to the Goods sold hereunder shall be deemed waived by Buyer unless submitted in writing to PPC within thirty (30) days following the date Buyer discovered or by reasonable inspection should have discovered any claimed breach of the foregoing warranty.

IN NO EVENT SHALL PPC BE LIABLE FOR INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR ANY ORDER OR QUOTE TO WHICH THEY APPLY. BUYER SHALL INDEMNIFY PPC FOR ALL CLAIMS, DEMANDS, LIABILITY, COST, OR EXPENSE (INCLUDING ATTORNEY FEES) SUSTAINED OR INCURRED BY PPC TO THE EXTENT ARISING OUT OF BUYER’S ACTS, OMISSIONS, NEGLIGENCE, OR BREACH OF THESE TERMS.

All shipping dates are contingent upon current availability of Goods, present production schedules, and prompt receipt of all necessary information from Buyer. PPC will not be liable for any damage, loss, cost, or expense arising out of PPC’s delayed performance or nonperformance if caused by:

  1. strikes, fires, flood, natural disasters, epidemics, riots, or acts of God
  2. acts or omissions of Buyer
  3. shortages of labor, fuel, power, materials, supplies, transportation, or manufacturing facilities
  4. governmental action
  5. subcontractor delay
  6. any other cause or condition beyond PPC's reasonable control, whether of the class of causes enumerated or otherwise (any of the foregoing, a “Force Majeure”)

In the event of a Force Majeure, PPC shall be excused from performance and may, at its option and without liability, exercise any one or more of the following:

  1. cancel or suspend all or any portion of an Order or this Agreement
  2. extend any date upon which any performance is due
  3. allocate and apportion Goods among its customers in any manner that PPC deems appropriate

No returns will be accepted without PPC’s prior written approval.

All requests for return must be submitted within thirty (30) days of delivery of the Goods. Prior to returning any Good(s), Buyer must obtain approval and a Return Material Authorization (“RMA”) from PPC to accompany the return.

The following are not eligible for return, and any request for return of any of the following are hereby rejected by PPC: Custom labeled or printed goods, goodsspecially designed by PPC Engineering or Supplier (special mold, patent, etc.), “Make (assembled/altered) goods (i.e. core services, fluorinated), goods sold exclusively direct, goods inventoried specifically for select Customer(s), goods that have been altered in any way by Buyer, and any open pallets/cases/cartons.

Returned Goods are subject to PPC's inspection and will not be accepted for credit unless they are in “like new” condition as determined by PPC in its sole discretion and packaged as shipped by PPC. For authorized returns that conform to the foregoing requirements, PPC will issue a credit to Buyer less a restocking fee of twenty-five percent (25%) of the original value of the Goods.

All transportation charges for returned Goods are the sole responsibility of Buyer and must be prepaid.

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